Refund policy

Return & Refund Policy

We hope you love your purchase. If for any reason you are not completely satisfied, please review our return and refund policy below before submitting a request.

1. Return Window

  • We accept return requests within 7 days of delivery.

  • Any return requests submitted after 7 days will not be accepted.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Unworn, unwashed, and undamaged

  • In original condition with all tags attached

  • Suitable for resale

Items showing signs of wear, washing, or damage will not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • For quality-related issues, please contact us before returning the item.

4. Restocking Fee

  • A 10% restocking fee will be deducted from the item’s purchase price for all approved returns.

  • This fee covers order processing, handling, and restocking costs.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method.

  • Refund amount = item purchase price − 10% restocking fee (shipping fees excluded).

  • Processing time may vary depending on your payment provider.

6. Final Sale Items

  • We do not have any final sale items.

  • All products are eligible for return as long as they meet the conditions above.

7. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order and provide:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Please note that returns sent without prior approval may not be processed.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us at: velanocta@gmail.com